Support & FAQ

ORDERS & PAYMENTS 8

• Which payment methods are accepted at a ZONE store?
• Which payment methods are accepted online?
• Which items can I buy online and pick up in-store?
• Can I make a purchase online and pick it up at a ZONE store?
• I made a mistake with the information provided during my order. What should I do?

View all 8

DELIVERY & STORE PICK-UPS 12

• When will my order ship? What are the delays?
• How can I track my package?
• Can I make a purchase online and pick it up at a ZONE store?
• How much are the shipping fees? How are shipping charges calculated?
• Can you transfer items from another store?

View all 12

REFUNDS & EXCHANGES 5

• What is your in-store return policy?
• What is your return policy for items purchased on your website?
• I would like to add or remove items to my order, what happens next?
• Can I return or exchange an item purchased with a gift card?
• Can I return an item for a refund or exchange with a gift receipt?

ZONE GIFT CARDS 6

• How can I purchase a gift card?
• How can I check my ZONE Gift Card balance?
• Is there a minimum or maximum amount per gift card?
• Can I redeem my gift card for cash?
• Can I add money to my gift card?

View all 6

PRODUCTS & AVAILABILITY 4

• Can replacement parts and hardware be purchased?
• Where can I find information on the dimensions of the products or packaging?
• Are the colours displayed on the website accurate?
• How long is my store credit valid?

QUESTIONS IN GENERAL 4

• Do you offer discounts to designers & architects?
• How do I register for the designer accounts?
• I would like to visit a ZONE with my pet. Is it allowed?
• Would you like to share your experience?