ORDERS & PAYMENTS

Which payment methods are accepted at a ZONE store?
We accept the following in-store payment methods: Visa Credit & Debit MasterCard Credit & Debit Debit cards Cash Zone Gift Cards Zone credit ...
Thu, 24 Oct, 2019 at 7:10 PM
Which payment methods are accepted online?
We accept the following online payment methods: VISA credit or debit, MASTERCARD credit or debit and PAYPAL. If you would like to pay with your gift car...
Tue, 12 Nov, 2019 at 1:51 PM
Which items can I buy online and pick up in-store?
All items currently sold online can be purchased and picked up at one of our seven stores as well as one of our partner stores VdeV in Toronto (120 Ossingto...
Mon, 21 Oct, 2019 at 3:03 PM
Can I make a purchase online and pick it up at a ZONE store?
Yes, we do offer in-store pickup service.    You can order and pay for the articles online. Once prepared and ready for pick-up, you will receive an e-mai...
Thu, 24 Oct, 2019 at 7:19 PM
I made a mistake with the information provided during my order. What should I do?
If you would like to change any relevant information such as your phone number or address, please contact customer service as soon as possible via email at ...
Tue, 12 Nov, 2019 at 1:52 PM
I purchased an item online and was delivered damaged. What happens now?
We’re sorry to hear that, please contact customer service via email at support@zonemaison.com or call 1-877-845-3532 (toll-free call) and a member of our te...
Tue, 12 Nov, 2019 at 1:53 PM
What is your price adjustment policy?
Any price adjustment will be granted within 20 days following the purchase, receipt or pick-up of your merchandise. The original receipt is required for the...
Tue, 7 Jan, 2020 at 1:29 PM
I had a technical problem trying to place an order online. What should I do?
If you’re unable to make an online purchase, please try again later.    If the issue is recurrent, please contact customer service via email at support@zo...
Tue, 12 Nov, 2019 at 1:54 PM