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Knowledge base
FAQ
ORDERS & PAYMENTS
8
Which payment methods are accepted at a ZONE store?
Which payment methods are accepted online?
Which items can I buy online and pick up in-store?
Can I make a purchase online and pick it up at a ZONE store?
I made a mistake with the information provided during my order. What should I do?
View all 8
DELIVERY & STORE PICK-UPS
12
When will my order ship? What are the delays?
How can I track my package?
Can I make a purchase online and pick it up at a ZONE store?
How much are the shipping fees? How are shipping charges calculated?
Can you transfer items from another store?
View all 12
REFUNDS & EXCHANGES
5
What is your in-store return policy?
What is your return policy for items purchased on your website?
I would like to add or remove items to my order, what happens next?
Can I return or exchange an item purchased with a gift card?
Can I return an item for a refund or exchange with a gift receipt?
ZONE GIFT CARDS
6
How can I purchase a gift card?
How can I check my ZONE Gift Card balance?
Is there a minimum or maximum amount per gift card?
Can I redeem my gift card for cash?
Can I add money to my gift card?
View all 6
PRODUCTS & AVAILABILITY
4
Can replacement parts and hardware be purchased?
Where can I find information on the dimensions of the products or packaging?
Are the colours displayed on the website accurate?
How long is my store credit valid?
QUESTIONS IN GENERAL
4
Do you offer discounts to designers & architects?
How do I register for the designer accounts?
I would like to visit a ZONE with my pet. Is it allowed?
Would you like to share your experience?