Support & FAQ

The average delivery time for online orders is less than a week for items in stock. Depending on the destination and complexity, some deliveries can take up...

Orders shipped via Canada Post and FEDEX will generate a tracking number that you will receive by email as soon as your order is picked up by either carrier...

Yes, we do offer in-store pickup service.    You can order and pay for the articles online. After preparation and upon receipt of the confirmation email, ...

Delivery charges are calculated according to the delivery method, the item’s dimensions, weight and delivery destination. Simply add the items you want to o...

Indeed, we do offer our clients a product transfer service between our different ZONE stores as well as inter-company transfers thanks to our partners VdeV ...

If you would like to change the information relevant information such as your phone number, address or other information, please contact customer service as...

Items ordered online come from our stores or our external warehouse for larger furniture.

Yes, you must present proof of purchase or order number, (please note that a valid government-issued photo ID  may be requested by a ZONE associate).

The date that is provided to you at the time of payment of your purchase corresponds to the date of receipt of your order in store. If the order is not ...

In order for the delivery to go smoothly, we ask our customers to ensure that the delivery person has secure access to the premises. Here are some pointers ...