DELIVERY & STORE PICK-UPS

When will my order ship? What are the delays?
The average delivery time for online orders is less than a week for items in stock. Depending on the destination and complexity, some deliveries can take up...
Thu, 24 Oct, 2019 at 7:26 PM
How can I track my package?
Orders shipped via Canada Post and FEDEX will generate a tracking number that you will receive by email as soon as your order is picked up by either carrier...
Tue, 12 Nov, 2019 at 2:04 PM
Can I make a purchase online and pick it up at a ZONE store?
Yes, we do offer in-store pickup service.    You can order and pay for the articles online. After preparation and upon receipt of the confirmation email, ...
Mon, 21 Oct, 2019 at 2:48 PM
How much are the shipping fees? How are shipping charges calculated?
Delivery charges are calculated according to the delivery method, the item’s dimensions, weight and delivery destination. Simply add the items you want to o...
Tue, 12 Nov, 2019 at 2:06 PM
Can you transfer items from another store?
Indeed, we do offer our clients a product transfer service between our different ZONE stores as well as inter-company transfers thanks to our partners VdeV ...
Mon, 21 Oct, 2019 at 2:57 PM
I made a mistake with the information provided during my order. What should I do?
If you would like to change the information relevant information such as your phone number, address or other information, please contact customer service as...
Tue, 12 Nov, 2019 at 2:06 PM
Do the items ordered online come from the stores?
Items ordered online come from our stores or our external warehouse for larger furniture.
Mon, 21 Oct, 2019 at 2:55 PM
Do I need proof of purchase to pick up my order at a Zone store?
Yes, you must present proof of purchase or order number, (please note that a valid government-issued photo ID  may be requested by a ZONE associate).
Thu, 24 Oct, 2019 at 7:50 PM
What is the time-frame allowed to recuperate an order?
The date that is provided to you at the time of payment of your purchase corresponds to the date of receipt of your order in store. If the order is not ...
Thu, 24 Oct, 2019 at 8:02 PM
How should I prepare for delivery?
In order for the delivery to go smoothly, we ask our customers to ensure that the delivery person has secure access to the premises. Here are some pointers ...
Tue, 12 Nov, 2019 at 2:11 PM